“There are two gaps that I believe are actually exhausting. One is individuals who can’t cease being victims, and the opposite hole is, I name it self-awareness hole, the place they assume they’re one of the best on the earth.”
— Claire Hughes Johnson
Claire Hughes Johnson (@chughesjohnson) at the moment serves as a company officer and advisor for Stripe, a worldwide know-how firm that builds financial infrastructure for the Web. Claire beforehand served as Stripe’s chief working officer from 2014 to 2021, serving to develop the corporate from fewer than 200 workers to greater than 6,000. At varied instances, she led enterprise operations, gross sales, advertising, buyer help, threat, actual property, and the entire individuals features, together with recruiting and HR.
Previous to Stripe, Claire spent 10 years at Google main numerous enterprise groups, together with overseeing elements of Gmail, Google Apps, and finally shopper operations, in addition to serving as a vp for AdWords On-line Gross sales and Operations, Google Presents, and Google’s self-driving automotive undertaking.
Claire holds a bachelor’s diploma from Brown College and an MBA from Yale College. She at the moment serves on the boards of the renewable power firm Ameresco, the multi-platform publication The Atlantic, the self-driving know-how firm Aurora Innovation, and the shopper administration software program firm HubSpot.
Her guide is Scaling People: Tactics for Management and Company Building.
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Hearken to the episode on Apple Podcasts, Spotify, Overcast, Podcast Addict, Pocket Casts, Castbox, Google Podcasts, Amazon Music, or in your favourite podcast platform. Watch the interview on YouTube here.
#724: Claire Hughes Johnson, Constructing Stripe from 160 to six,000+ Staff — The right way to Take Radical Possession of Your Life and Profession
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What was your favourite quote or lesson from this episode? Please let me know in the comments.
Wish to hear an episode with Claire’s colleague, the co-founder and CEO of Stripe, Patrick Collison? Hearken to our dialog here through which we mentioned the significance of giving concepts time to fail, succeeding in a seemingly saturated market, the siren track of excessive reward, natural traction, rising up as a “free-range” little one, studying historic Greek from a neighborhood monk, growing a singular worldview at any age, the right way to make speedier choices, and much more.
#353: Patrick Collison — CEO of Stripe
SELECTED LINKS FROM THE EPISODE
- Join with Claire Hughes Johnson:
- Scaling People: Tactics for Management and Company Building by Claire Hughes Johnson | Amazon
- Ideas for Progress | Stripe Press
- Conscious Business: How to Build Value through Values by Fred Kofman | Amazon
- Conscious Business | Axialent
- What Is a 360 Review in the Workplace? | The Balance Careers
- Tiger Team Explained: How It Helps to Solve Critical Issues | Timeular
- Fred Kofman: Be a Player, Not a Victim | LinkedIn Speaker Series
- Five Whys Technique: Root Cause Analysis (With Examples) | Indeed
- What Is the Meaning of the Phrase “Be That as It May?” | Quora
- Awareness: The Perils and Opportunities of Reality by Anthony de Mello | Amazon
- To the Lighthouse by Virginia Woolf | Amazon
- A Room of One’s Own by Virginia Woolf | Amazon
- Mrs. Dalloway by Virginia Woolf | Amazon
- The Passion by Jeanette Winterson | Amazon
- Oranges Are Not the Only Fruit by Jeanette Winterson | Amazon
- Sexing the Cherry by Jeanette Winterson | Amazon
- What’s the Truth about Bloomsbury and the Jews? | The Jewish Chronicle
- ‘I Am Going Mad Again’: The Tragic Tale of Virginia Woolf’s Suicide | ATI
- John Wick | Prime Video
- Little, Big by John Crowley | Amazon
- The Neverending Story by Michael Ende | Amazon
- Complete Dune Series by Frank Herbert | Amazon
- Stranger in a Strange Land by Robert A. Heinlein | Amazon
- Exhalation: Stories by Ted Chiang | Amazon
- What is Magical Realism? A Guide to the Literary Genre | Oprah Daily
- One Hundred Years of Solitude by Gabriel García Márquez | Amazon
- The Three-Body Problem Boxed Set by Cixin Liu | Amazon
- Contact: A Novel by Carl Sagan | Amazon
- Wasting Years by Not Wasting Hours | Sam Radford
- Working with Claire: An Unauthorized Guide | Claire Hughes Johnson
- The Six Levels of Craic You Can Reach | Irish Central
- High Growth Handbook: Scaling Startups from 10 to 10,000 People by Elad Gil | Amazon
- An Irish Goodbye | Floodlight Pictures
- What Is An Irish Goodbye, And What Makes It ‘Irish’? | Babbel Magazine
- Financial Infrastructure for the Internet | Stripe
- The Most Founder-Focused Event on Earth | Slush
- Leadership on the Line: Staying Alive through the Dangers of Change by Martin Linsky and Ronald A. Heifetz | Amazon
- Chief Operating Officer (COO): Definition, Types, and Qualifications | Investopedia
- Sophie’s Choice | Prime Video
- Six Steps for Successful Postmortem Meetings | Asana
- B2C: How Business-to-Consumer Sales Works, 5 Types and Examples | Investopedia
- Glengarry Glen Ross | Prime Video
- Time, Talent, Treasure, and Testimony: The Four Ts of Philanthropy | Equip To Thrive
- What Is Self-Awareness and How Does It Develop? | Verywell Mind
- I Was VP at Google for 10 Years. Here’s the No. 1 Skill I Looked For at Job Interviews — Few People Had It | CNBC
- Myers–Briggs Type Indicator | Wikipedia
- What is the DiSC Assessment? | DiSC Profile
- Enneagram of Personality | Wikipedia
- Insights Discovery
- Personality Tests That Predict Performance | Hogan Assessments
- Big Five Personality Test | Open-Source Psychometrics Project
- StrengthsFinder 2.0 | Gallup
- Skepticism of Astrology Isn’t Particularly Smart | Quartz
- The Skeptic’s Horoscope | Math with Bad Drawings
- Online Rorschach Inkblot Test
- Patrick Collison — CEO of Stripe | The Tim Ferriss Show #353
- Pulp Fiction | Prime Video
- The 4-Hour Workweek: Escape 9-5, Live Anywhere, and Join the New Rich by Tim Ferriss | Amazon
- The Atlantic
- How to Work with Pushers and Pullers Effectively (Clip) | Grit Podcast #128
SHOW NOTES
- [07:51] Say the factor you assume you can’t say.
- [13:24] Detoxifying your left-hand column.
- [19:59] Sufferer versus participant.
- [29:49] Really useful studying.
- [36:53] The case for studying fiction.
- [44:18] Crafting a working-with-me doc.
- [52:07] Make the implicit specific.
- [57:29] An Irish Goodbye.
- [58:34] E mail insurance policies.
- [1:03:58] Renegotiating the phrases of expectations.
- [01:06:05] Listening for the quiet no.
- [01:08:27] Cash versus time.
- [01:10:14] Good guidelines will be liberating.
- [01:12:59] Management and disappointment.
- [01:17:59] Renegotiating previous disappointment.
- [01:37:05] Asking a query versus stating an opinion.
- [01:40:58] Coaching wheels for a “no.”
- [01:42:26] Time, expertise, treasure, and testimony.
- [01:46:37] Recognizing dangerous apples whereas hiring.
- [01:48:37] In case you’re not self-aware, how would you understand?
- [01:51:08] Work type assessments for self-awareness constructing.
- [01:58:38] Paragons of no.
- [02:00:51] No extra boards.
- [02:04:58] Pushers and pullers.
- [02:11:50] Parting ideas.
MORE CLAIRE HUGHES JOHNSON QUOTES FROM THE INTERVIEW
“There are two gaps that I believe are actually exhausting. One is individuals who can’t cease being victims, and the opposite hole is, I name it self-awareness hole, the place they assume they’re one of the best on the earth.”
— Claire Hughes Johnson
“How do you get outcomes? You get tremendous clear and clear about something implicit — you make it specific and also you’re clear. It is a course of. We’re going to undergo it to get to this end result. And what’s the end result we wish? Make it specific.”
— Claire Hughes Johnson
“I’m simply sincere about, ‘I can’t do that properly, and I believe you need somebody at their greatest. It’s not going to be my greatest.’”
— Claire Hughes Johnson
“My private lure is I believe I’m being an empath, giving them half-hour. ‘Let me hear your story.’ And in reality, the empathic factor to do is to say, ‘I’m going to do a chance evaluation. The possibility that I’m going to speculate/make a donation are sub 5 p.c. No. No for you, no for me. And also you don’t have to consider it ever once more. You don’t have should e mail me tomorrow and ask me once more.’”
— Claire Hughes Johnson
“There’s a motive these individuals are leaders. More often than not they’re 80 p.c of the way in which there. They’re simply not assured of their intuition. And so my job is to not inform them what to do or the right way to do it. It’s to construct their confidence of their intuition after which yeah, we are able to brainstorm the final 20 p.c.”
— Claire Hughes Johnson
“Folks don’t study by being instructed solutions. … What you’re going to do for those who’re a superb chief, a superb trainer, is you’re going to guide them by way of studying with you and they will get to the reply and you’re going to have a good time them doing that.”
— Claire Hughes Johnson
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